Terms & Conditions

These Terms & Conditions explain the rules that apply to your use of the Katsubet Casino website, account and available gambling services. Please read them carefully before registering or playing. By accessing the website, creating an account or using any service, you confirm that you understand and agree to be bound by these terms, together with any additional rules displayed for a particular product, promotion or payment method.

Katsubet Casino operates under a Tobique Gaming Commission licence (no. 0000091) and a Curaçao Gaming Authority licence (OGL/2024/1307/0748), with SSL encryption and two-factor authentication protecting all accounts.

1. General terms

These Terms & Conditions form a legal agreement between you and Katsubet Casino in relation to your use of the website and its services. They apply to all visitors, registered customers and players, whether you access the website by computer, mobile phone, tablet or another compatible device. Other policies published on the website, including the Privacy Policy and Responsible Gambling information, may also apply and should be read together with these terms.

Katsubet Casino may update, amend or replace these terms when necessary, including to reflect changes to the website, services, technology, business arrangements or applicable requirements. The latest version will be made available on the website. You should review the terms regularly. If you do not agree with an update, you must stop using the relevant services and, where appropriate, close your account.

The website is intended for people who are legally permitted to access and use online gambling services in their location. You are responsible for checking the laws that apply to you before registering or playing. Access to the website does not mean that the services are lawful or suitable in every location.

Eligibility and account registration

You must meet the applicable minimum age requirement and any other eligibility requirements before opening or using an account. You must provide information that is accurate, current and complete during registration and whenever we reasonably ask you to update it. You must not register on behalf of another person, use a false identity or create an account for an unlawful purpose.

Only one account may be maintained per player unless we expressly agree otherwise. Your account is personal to you and must not be sold, transferred, shared or made available to another person. You are responsible for keeping your login information confidential and for all activity carried out through your account. Tell us promptly if you believe your account has been accessed without permission.

We may request information or documents to verify your identity, age, location, payment method or source of funds. Verification checks may be required before certain account functions can be used. If requested information is not supplied, is incomplete or cannot be reasonably verified, access to some or all services may be restricted.

2. Using the website and gambling services

You may use the website only for personal, lawful and recreational purposes. You must not use it in a way that could damage, disable, overburden or impair the website, interfere with another customer’s use, or attempt to gain unauthorised access to any system or account.

Do not use automated tools, bots, scripts or software designed to obtain an unfair advantage.
Do not introduce malicious code, viruses or other harmful material.
Do not exploit errors, faults, glitches or omissions. If you identify one, report it rather than attempting to benefit from it.
Do not engage in fraud, money laundering, collusion, cheating or any other unlawful or dishonest activity.
Do not use another person’s payment method or account without proper authorisation.
Do not publish, copy, reproduce or commercially use website content without permission.

Games and other services may be subject to separate rules shown on the relevant page. Those rules may explain how a game operates, how outcomes are determined and which conditions apply. You are responsible for reading those rules before participating. Where a specific game rule conflicts with a general provision of these terms, the specific rule will apply to that game to the extent of the inconsistency.

Game outcomes are determined by the systems used for the relevant service. Except where an obvious technical or administrative error occurs, the result recorded by the website will be treated as final. We may investigate unusual activity, suspected errors or suspected breaches before confirming a result or processing a transaction.

Deposits, withdrawals and transactions

Available payment methods, processing conditions, fees and transaction requirements may vary and will be shown where relevant. You must use a payment method that belongs to you or that you are authorised to use. Transactions may be subject to identity, security, fraud-prevention and financial crime checks.

You should only deposit money that you can afford to lose. A deposit is not a guarantee of winnings. You remain responsible for checking transaction details before confirming them and for ensuring that your account information is accurate. We may delay, decline, reverse or restrict a transaction where required for security, legal, compliance or operational reasons.

Any withdrawal request must meet the applicable account, verification and payment requirements. We may return funds using an appropriate method connected with your account, where permitted. We may also request further information before releasing funds. Nothing in these terms removes any rights you may have under applicable Australian consumer law.

3. Promotions, restrictions and account action

Promotions, bonuses, competitions and other offers may be subject to separate terms. Those terms will explain eligibility, entry requirements, expiry conditions, wagering or participation requirements, excluded activities and any other limits that apply. You should read the relevant offer terms before accepting or using an offer. If there is a conflict, the promotion-specific terms will apply to that promotion.

We may refuse, withdraw or amend an offer where reasonably necessary, including where there is suspected abuse, an administrative error, technical failure, duplicate participation or a breach of the applicable terms. An offer must not be used for a purpose other than the purpose described in its conditions.

Suspension and closure

We may suspend, restrict or close an account where we reasonably believe that you have breached these terms, provided inaccurate information, used the services unlawfully, engaged in suspicious activity, failed a verification check or created a risk to the security or integrity of the website. We may also take action where required by law or by a relevant authority.

You may ask to close your account at any time. If you want to stop gambling for a period or permanently, use the available responsible gambling tools or contact the support channel provided on the website. Account closure or restriction may affect access to services, promotions and pending transactions. Any balance handling will be considered subject to applicable law, verification requirements and the circumstances leading to the account action.

If an account is closed or suspended, you must not attempt to open or use another account to avoid the action. Doing so may result in further restrictions and the cancellation of activity associated with the additional account, subject to applicable law.

4. Privacy, liability and complaints

Privacy and communications

Information collected through the website will be handled in accordance with the Katsubet Casino Privacy Policy. We may use information to provide services, manage accounts, process transactions, verify identity, meet legal obligations, prevent fraud, maintain security and communicate with you about your account. You should ensure that contact and account details remain current.

Electronic records, messages and notices may be used to communicate with you about the website and your account. You are responsible for checking information made available through your account and the website. Marketing communications may be managed through the available preferences or unsubscribe options, subject to messages that are necessary for account administration, security or legal purposes.

Website availability and liability

We aim to keep the website and services available, secure and accurate, but uninterrupted access cannot be guaranteed. The website may be unavailable or limited because of maintenance, upgrades, technical problems, network failures, third-party services or events outside reasonable control. We may change, suspend or remove features without creating an obligation to continue providing them.

To the extent permitted by law, Katsubet Casino is not responsible for loss caused by your failure to protect account credentials, your use of an incompatible device or connection, inaccurate information supplied by you, unauthorised access caused by your actions, or your breach of these terms. Nothing in these terms excludes, restricts or modifies a right, guarantee, condition or remedy that cannot lawfully be excluded under applicable Australian consumer law.

Complaints and governing requirements

If you have a question, dispute or complaint, use the customer support contact method made available on the website. Provide enough information for the matter to be reviewed, including your account details where appropriate, the relevant date and a clear description of the issue. We may request further information before responding.

These terms are intended to be read consistently with applicable Australian laws and any mandatory requirements that apply to the services. If a provision is found to be invalid or unenforceable, it will be read down or removed only to the extent necessary, and the remaining provisions will continue to operate. Continuing to use the website after an update means that you accept the updated terms.

If you are unsure about any part of these Terms & Conditions, do not register or continue using the services until you have obtained appropriate advice or clarification. Gambling should remain enjoyable, controlled and within your budget.